Crossfire Product Demos
Canadian-owned welding supply retailer offering a selection of premium welding equipment and accessories to meet your welding needs. We also offer options to try out our welders and plasmas to show what the welders and plasmas are capable of. Testing is always available at Canada’s Outdoor Farm Show every year with no appointment necessary. We usually attend The Plowing Match as well (dependent on location) and also provide opportunities for demoing. For in-store testing, please call the store beforehand so we can provide the best service possible.
It is also possible to have a welding kit dropped off at your welding shop for a product demo and setup. Please contact us in advance so that we can have this ready for you.
High-Quality Industrial Welding Solutions with a 3 Year Warranty
Explore precision and efficiency in metal fabrication with Crossfire welding & plasma machines. Our products come with a robust 3-year warranty with servicing available.
Crossfire Parts & Service.
We are able to get parts and do service on your Crossfire Products. We may not have the parts in stock, so if you do have the Model # , Serial #, and the Purchase Date of the product we will be able to check if we can get the parts. Although the Serial # and the purchase date are not as urgent if it is a non-warranty fix. You are more than welcome to bring in your product as well. We would be happy to take a look and help you diagnose the problem. Mechanics may not always be on site, so diagnosis may not be available until the following day, but we will do what we can to help you.
Crossfire Warranty Policy
This warranty applies to the original purchaser and is subject to the terms and conditions listed below. It
covers new equipment sold after the above date and provides coverage for defects in material and workmanship at the time of shipment from the factory.
Limited to the warranty periods specified: Crossfire Equipment or an approved Crossfire Repair Centre will repair or replace the item under warranty that fails due to defects in material and workmanship. To initiate a warranty claim, notify Crossfire within 30 days of the failure for instructions on repair and claim processing. The warranty period starts from the time of purchase from Crossfire or one year after delivery to a distributor, whichever comes first. Retain your receipt as proof of purchase.
1. 3 Years – Parts & Labour:
Crossfire Welders and Plasma Cutters, including specified components such as transformers, reactors, rectifiers, solenoid valves, PC boards, switches, controls, gas valves, drive motors, drive systems (excluding drive rolls), and other parts requiring sheet metal removal.
2. 1 Year – Parts & Labour:
CG1-Dart Track Cutter (excluding tracks), Welding positioners, turning rollers, auto-darkening lens, PAPR blower & battery, Rheostat, Water Cooling Systems, Mufflers.
3. 90 Days – Parts & Labour:
Parts for Crossfire MIG guns, TIG Torches, Plasma Torches, Spool Guns, Regulators & Gauges, welding carts, and welding cabinets. This warranty covers the absence of defective parts or those listed under “Warranty Exclusions”.
4. Engine Warranty:
The engine on this unit is warranted separately by the engine manufacturer. Please see the engine manual for details.
5. Warranty Exclusions:
This limited warranty does not apply to consumables such as contact tips, nozzles, liners, drive rollers, plasma cutting torch tips and electrodes, welding gloves, auto-darkening helmet outside/inside lenses, weld cables, ground clamps, and any Crossfire products that fail due to normal wear. It also excludes items manufactured by others but furnished by Crossfire Welders, such as accessories and engines.
6. Voiding Warranty:
The limited warranty is void if the Crossfire product has been repaired, changed, or modified by anyone other than
Crossfire Welders or an Authorized Crossfire Repair Centre. It is also void if the equipment has been improperly
installed, misused based on standard operating procedures and industry standards, or not reasonably maintained.
ANY AND ALL TRANSPORTATION, FREIGHT COSTS, AND RISKS ASSOCIATED WITH WARRANTY CLAIMS WILL BE THE SOLE RESPONSIBILITY OF THE OWNER. TO THE EXTENT PERMITTED BY LAW, THIS LIMITED WARRANTY AND THE REMEDIES HEREIN ARE THE SOLE AND EXCLUSIVE REMEDIES OF THE PURCHASER WITH RESPECT TO CROSSFIRE PRODUCTS. CROSSFIRE WELDERS SHALL NOT BE LIABLE FOR ANY INDIRECT, DIRECT, SPECIAL, INCIDENTAL, AND CONSEQUENTIAL DAMAGES, LOSSES,
EXPENSES, OR LOSS OF PROFIT. ANY WARRANTY NOT PROVIDED HEREIN AND ANY IMPLIED WARRANTY, GUARANTEE, OR REPRESENTATION ARE EXCLUDED AND DISCLAIMED BY CROSSFIRE WELDERS.
Warranty Claim
This warranty covers both parts and labor. Crossfire Welders will determine the available warranty claim options at their sole discretion, which may include (1) repair, (2) replacement, (3) cost of repair at an approved Crossfire repair center (if approved), or (4) credit (adjusted for depreciation). Please do not return your unit to the retail or distribution area where it was purchased. Retain your original receipt as it is required for warranty claims.
Warranty service will not be provided without the originalreceipt from the retailer.
To Claim Warranty:
To initiate a warranty claim, you will need to create a service file which will include the Model #, Serial #, and the Purchase date of the product – which can all be provided on the receipt when it was purchased. Without this information it is not possible to claim warranty.
